A grievance is a difference, complaint or a dispute regarding the interpretation or application of established policies and/or procedures governing terms of employment, working condition, and hours of work or compensation. A Grievance procedure is one of the Human Resource Management tools that set out the ways in which certain actions concerning people should be carried out Principal, Hods and staff. It is a formalized approach to deal with specific matters of grievance and complaints at work or concerning the work place. A written and well publicized grievance procedure ensures that everyone knows exactly what steps need to be taken when faced with situations that adversely affect the well-being of individual employees in terms of work relationships and work environment.

The grievance procedure spelt out the Public Service Commissions policy on handling grievances for its employees and the approach to dealing with them.